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Since first Live Support Service release in 1996 the live support software evolved into a standard customer service tool for most of the e-Commerce sites on the internet.
It is convinient, friendly and safe tool to help customers in a timely and efficient manner.
The technology used by Live Support Software providers has evolved as well and most of Live Chat software providers now offer LiveCall(Click2Call) and other technologies integrating Live Support with VoIP.
There are many companies on the internet which offer Live Support hosted solution. Here are the factors we recommend paying attention to while choosing Live Support Software Service Provider for your company:
- Technology: Ask which technology does the software utilize? (newest technologies such as .NET 2.0-3.0 or Java are preferred)
- Support: Ask about support options, make sure that there is someone always available during your business hours to help you resolve issues or concerns arising while using the live support software
- Uptime guarantee: Find a company with 100% uptime. It is tough but possible.
- Features: the company you choose must have the following features - Live Chat, LiveCall(Request a Call), proactive chat invitations, extensive customization options, easy integration, Visitor GEO Location, Operator to Operator chats. The company you choose must also have the following features: Trouble Ticket management, Traffic and Account reports and Knowledge Base management.
We recommend ZaZaChat Live Support service
ZaZaChat ™ Live Support Software has been developed and published by ZaZa Network, Inc - a web company located in Philadelphia area. ZaZaChat has all of the features mentioned above and more. Friendly staff, great software and on-demand installation services. ZaZaChat Live Chat software is a hosted software with 100% Uptime guarentee.
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Live Support Software can help your company succeed and win over your competition. Timely customer support service is the most important aspect of any business.
Call ZaZaChat today at 866-567-ZAZA or visit the web site to sign up at ZaZaChat.com
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Live Support
Live Support Software technology is based on text chat, similar to instant messaging like ICQ.
It also allows web site visitors' monitoring in real time, providing geographical location, visited pages and referral information
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